When you shop with me, you have the right to cancel your order within 14 days of receiving it, without providing a reason. After cancellation, you have an additional 14 days to return the product to us.

Reach out to me via email at info@dementedvisuals.com before initiating a return, ensuring a smooth process for returning any items.

Informing You
I inform you of your right to cancel and return products. It’s more than just a note in the fine print – it’s about ensuring you are aware of your options.

How to Send Items Back
If you decide to return a product, you’re responsible for the return costs. Please ensure the product is returned in its original condition and packaging, accompanied by all included accessories.

Refunds
I’ll refund your payment within 14 days of receiving the returned product. I’ll use the same method you used for payment, unless we agree on a different approach.

Exceptions
While most products are returnable, some exceptions apply due to legal regulations. For instance, custom-made or perishable products might be exempt. These exceptions are fixed by law.